著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Fottler, Myron D. and Ford, Robert Clayton and Heaton, Cherrill P.",Achieving service excellence : strategies for healthcare,2nd ed,Health Administration Press,2010,Management series,,9781567933277,,https://cir.nii.ac.jp/crid/1130282272270045696