著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Anderson, Eugene W. and Fornell, Claes and Lehmann, Donald R. and Marketing Science Institute",Economic consequences of providing quality and customer satisfaction,,Marketing Science Institute,1993,Report,,,,https://cir.nii.ac.jp/crid/1130282272370261632