著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Eid, Riyad",Successful customer relationship management programs and technologies : issues and trends,,Business Science Reference,2012,Premier reference source,,9781466602885,,https://cir.nii.ac.jp/crid/1130282272725627648