著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Zeithaml, Valarie A. and Parasuraman, A. and Malhotra, Arvind and Marketing Science Institute",A conceptual framework for understanding e-service quality : implications for future research and managerial practice,,Marketing Science Institute,2000,Report,,,,https://cir.nii.ac.jp/crid/1130282272768117376