著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Bernhardt, Kenneth L. and Shostack, G. Lynn and Grönroos, Christian and Marketing Science Institute",Comments on Christian Grönroos' Strategic management and marketing in the service sector,,Marketing Science Institute,1983,Report,,,,https://cir.nii.ac.jp/crid/1130282272858455168