著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Bhote, Keki R.","Next operation as customer (NOAC) : how to improve quality, cost, and cycle time in service operations",,"AMA Membership Publications Division, American Management Association",1991,AMA management briefing,,0814423469,,https://cir.nii.ac.jp/crid/1130282272870625024