著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Zeithaml, Valarie A. and Bitner, Mary Jo and Gremler, Dwayne D.",Services marketing : integrating customer focus across the firm,4th ed,McGraw-Hill,2006,McGraw-Hill international editions,,0071244964,,https://cir.nii.ac.jp/crid/1130282272915600512