著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Heracleous, Loizos Th. and Wirtz, Jochen and Pangarkar, Nitin",Flying high in a competitive industry : cost-effective service excellence at Singapore Airlines,,Mc Graw Hill,2006,,,0071249648,,https://cir.nii.ac.jp/crid/1130282272920935168