著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Guiry, Michael D. and Marketing Science Institute",Quality and customer service : the critical focus for a firm : A conference summary,,Marketing Science Institute,1989,Report,,,,https://cir.nii.ac.jp/crid/1130282272979240704