著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Armistead, Colin G. and Cranfield University. School of Management",The future of services management,,Kogan Page,1994,The Cranfield management research series,,0749410647,,https://cir.nii.ac.jp/crid/1130282273100244096