著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Czepiel, John A. and Solomon, Michael R. and Surprenant, Carol F.",The Service encounter : managing employee/customer interaction in service businesses,,Lexington Books,1985,The advances in retailing series,,0669082732,,https://cir.nii.ac.jp/crid/1130282273213710080