著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Bowman, Douglas and Narayandas, Das",Managing customer-initiated contacts with manufacturers : the impact on share of category requirements and word-of-mouth behaivior,,Marketing Science Institute,2001,Report,,,,https://cir.nii.ac.jp/crid/1130282273237801088