著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Fitzsimmons, James A. and Fitzsimmons, Mona J.","Service management : operations, strategy, information technology",6th ed,McGraw-Hill/Irwin,2008,McGraw-Hill higher education,,9780073377834,,https://cir.nii.ac.jp/crid/1130282273376322176