著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Whyte, Grafton",The V-model of service quality : an exploration of African customer service delivery metrics,1st ed,Emerald Pub.,2018,Emerald points,,9781787696068,,https://cir.nii.ac.jp/crid/1130848328288457216