著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL "Bianchi, Anna",Driving consumer engagement in social media : influencing electronic word of mouth,,Routledge,2021,Routledge studies in marketing,,9780367613105,,https://cir.nii.ac.jp/crid/1130853630892791835