著者名,書名,版表示,出版者名,出版年,シリーズ名,番号,ISBN,ISSN,URL
"Salah, Omar Hasan and Yusof, Zawiyah Mohammad and Mohamed, Hazura and Elias, Nur Fazidah",Critical factors for adoption of customer relationship management : a study of Palestine SMEs,,Springer Nature Singapore,2023,SpringerBriefs in business,,9789819983209,,https://cir.nii.ac.jp/crid/1130864780224378642