Author,Title,Journal,ISSN,Publisher,Date,Volume,Number,Page,URL,URL(DOI)
Richard A. Spreng and Linda Hui Shi and Thomas J. Page,Service quality and satisfaction in business‐to‐business services,Journal of Business & Industrial Marketing,0885-8624,Emerald,2009-10-09,24,8,537-548,https://cir.nii.ac.jp/crid/1360011145551052288,https://doi.org/10.1108/08858620910999411