著者名,論文名,雑誌名,ISSN,出版者名,出版日付,巻,号,ページ,URL,URL(DOI)
Donald C. Barnes and Joel E. Collier and Stacey Robinson,Customer delight and work engagement,Journal of Services Marketing,0887-6045,Emerald,2014-08-05,28,5,380-390,https://cir.nii.ac.jp/crid/1360294645779593216,https://doi.org/10.1108/jsm-02-2013-0051