著者名,論文名,雑誌名,ISSN,出版者名,出版日付,巻,号,ページ,URL,URL(DOI)
Adrian Palmer,Customer experience management: a critical review of an emerging idea,Journal of Services Marketing,0887-6045,Emerald,2010-05-25,24,3,196-208,https://cir.nii.ac.jp/crid/1360574095250951296,https://doi.org/10.1108/08876041011040604