著者名,論文名,雑誌名,ISSN,出版者名,出版日付,巻,号,ページ,URL,URL(DOI)
Yu‐Qian Zhu and Houn‐Gee Chen,Service fairness and customer satisfaction in internet banking,Internet Research,1066-2243,Emerald,2012-08-10,22,4,482-498,https://cir.nii.ac.jp/crid/1360580239793947136,https://doi.org/10.1108/10662241211251006