著者名,論文名,雑誌名,ISSN,出版者名,出版日付,巻,号,ページ,URL,URL(DOI)
Stephen S. Tax and Stephen W. Brown and Murali Chandrashekaran,Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing,Journal of Marketing,0022-2429,SAGE Publications,1998-04,62,2,60-76,https://cir.nii.ac.jp/crid/1361137043893396992,https://doi.org/10.1177/002224299806200205