著者名,論文名,雑誌名,ISSN,出版者名,出版日付,巻,号,ページ,URL,URL(DOI)
Ming-Hui Huang and Roland T. Rust,Artificial Intelligence in Service,Journal of Service Research,1094-6705,SAGE Publications,2018-02-05,21,2,155-172,https://cir.nii.ac.jp/crid/1361137044230025344,https://doi.org/10.1177/1094670517752459