{"@context":{"@vocab":"https://cir.nii.ac.jp/schema/1.0/","rdfs":"http://www.w3.org/2000/01/rdf-schema#","dc":"http://purl.org/dc/elements/1.1/","dcterms":"http://purl.org/dc/terms/","foaf":"http://xmlns.com/foaf/0.1/","prism":"http://prismstandard.org/namespaces/basic/2.0/","cinii":"http://ci.nii.ac.jp/ns/1.0/","datacite":"https://schema.datacite.org/meta/kernel-4/","ndl":"http://ndl.go.jp/dcndl/terms/","jpcoar":"https://github.com/JPCOAR/schema/blob/master/2.0/"},"@id":"https://cir.nii.ac.jp/crid/1361418519642915072.json","@type":"Article","productIdentifier":[{"identifier":{"@type":"DOI","@value":"10.1108/17410380910960984"}},{"identifier":{"@type":"URI","@value":"http://www.emeraldinsight.com/doi/full-xml/10.1108/17410380910960984"}},{"identifier":{"@type":"URI","@value":"https://www.emerald.com/insight/content/doi/10.1108/17410380910960984/full/xml"}},{"identifier":{"@type":"URI","@value":"https://www.emerald.com/insight/content/doi/10.1108/17410380910960984/full/html"}}],"dc:title":[{"@value":"The servitization of manufacturing"}],"dcterms:alternative":[{"@value":"A review of literature and reflection on future challenges"}],"description":[{"type":"abstract","notation":[{"@value":"<jats:sec><jats:title content-type=\"abstract-heading\">Purpose</jats:title><jats:p>The purpose of this paper is to report the state‐of‐the‐art of servitization by presenting a clinical review of literature currently available on the topic. The paper aims to define the servitization concept, report on its origin, features and drivers and give examples of its adoption along with future research challenges.</jats:p></jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Design/methodology/approach</jats:title><jats:p>In determining the scope of this study, the focus is on articles that are central and relevant to servitization within a wider manufacturing context. The methodology consists of identifying relevant publication databases, searching these using a wide range of key words and phrases associated with servitization, and then fully reviewing each article in turn. The key findings and their implications for research are all described.</jats:p></jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Findings</jats:title><jats:p>Servitization is the innovation of an organisation's capabilities and processes to shift from selling products to selling integrated products and services that deliver value in use. There are a diverse range of servitization examples in the literature. These tend to emphasize the potential to maintain revenue streams and improve profitability.</jats:p></jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Practical implications</jats:title><jats:p>Servitization does not represent a panacea for manufactures. However, it is a concept of significant potential value, providing routes for companies to move up the value chain and exploit higher value business activities. There is little work to date that can be used to help practitioners.</jats:p></jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality/value</jats:title><jats:p>This paper provides a useful review of servitization and a platform on which to base more in‐depth research into the broader topic of service‐led competitive strategy by drawing on the work from other related research communities.</jats:p></jats:sec>"}]}],"creator":[{"@id":"https://cir.nii.ac.jp/crid/1380848656527036804","@type":"Researcher","foaf:name":[{"@value":"T.S. Baines"}]},{"@id":"https://cir.nii.ac.jp/crid/1381418519642915074","@type":"Researcher","foaf:name":[{"@value":"H.W. Lightfoot"}]},{"@id":"https://cir.nii.ac.jp/crid/1381418519642915073","@type":"Researcher","foaf:name":[{"@value":"O. Benedettini"}]},{"@id":"https://cir.nii.ac.jp/crid/1381418519642915072","@type":"Researcher","foaf:name":[{"@value":"J.M. Kay"}]}],"contributor":[{"@id":"https://cir.nii.ac.jp/crid/1381418519642915075","@type":"Researcher","foaf:name":[{"@value":"Rajkumar Roy"}],"role":"editor"}],"publication":{"publicationIdentifier":[{"@type":"PISSN","@value":"1741038X"}],"prism:publicationName":[{"@value":"Journal of Manufacturing Technology Management"}],"dc:publisher":[{"@value":"Emerald"}],"prism:publicationDate":"2009-06-05","prism:volume":"20","prism:number":"5","prism:startingPage":"547","prism:endingPage":"567"},"reviewed":"false","dc:rights":["https://www.emerald.com/insight/site-policies"],"url":[{"@id":"http://www.emeraldinsight.com/doi/full-xml/10.1108/17410380910960984"},{"@id":"https://www.emerald.com/insight/content/doi/10.1108/17410380910960984/full/xml"},{"@id":"https://www.emerald.com/insight/content/doi/10.1108/17410380910960984/full/html"}],"createdAt":"2009-06-06","modifiedAt":"2025-07-25","relatedProduct":[{"@id":"https://cir.nii.ac.jp/crid/1360004232458401920","@type":"Article","resourceType":"学術雑誌論文(journal article)","relationType":["isReferencedBy"],"jpcoar:relatedTitle":[{"@value":"A Bayesian network model for supporting the formation of PSS design knowledge"}]},{"@id":"https://cir.nii.ac.jp/crid/1360017279840559616","@type":"Article","resourceType":"学術雑誌論文(journal article)","relationType":["isReferencedBy"],"jpcoar:relatedTitle":[{"@value":"Analysis of Factors Influencing the Choice between Ownership and Sharing: Qualitative and Quantitative Survey Results on Car Sharing Service Users Conducted in Japan"}]},{"@id":"https://cir.nii.ac.jp/crid/1360285707035313664","@type":"Article","resourceType":"学術雑誌論文(journal article)","relationType":["isReferencedBy"],"jpcoar:relatedTitle":[{"@value":"Modeling the transition to a provider–customer relationship in servitization for expansion of customer activity cycles"}]},{"@id":"https://cir.nii.ac.jp/crid/1360285709242647552","@type":"Article","resourceType":"学術雑誌論文(journal article)","relationType":["isReferencedBy"],"jpcoar:relatedTitle":[{"@value":"The impact of serviceability-oriented dimensions on after-sales service cost and customer satisfaction"}]},{"@id":"https://cir.nii.ac.jp/crid/1360290617391565312","@type":"Article","resourceType":"学術雑誌論文(journal article)","relationType":["isReferencedBy"],"jpcoar:relatedTitle":[{"@value":"Formulating Service-Oriented Strategies for Servitization of Manufacturing Companies"}]},{"@id":"https://cir.nii.ac.jp/crid/1360294643735169024","@type":"Article","resourceType":"学術雑誌論文(journal article)","relationType":["isReferencedBy"],"jpcoar:relatedTitle":[{"@value":"Heterogeneous impact of import competition on firm organisation: Evidence from Japanese firm‐level data"}]},{"@id":"https://cir.nii.ac.jp/crid/1360298757454883456","@type":"Article","resourceType":"学術雑誌論文(journal article)","relationType":["isReferencedBy"],"jpcoar:relatedTitle":[{"@value":"A Taxonomy of Product–Service System Perturbations through a Systematic Literature Review"}]},{"@id":"https://cir.nii.ac.jp/crid/1360567180535225088","@type":"Article","resourceType":"学術雑誌論文(journal article)","relationType":["isReferencedBy"],"jpcoar:relatedTitle":[{"@value":"Product vs. Service War: What Next? 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