著者名,論文名,雑誌名,ISSN,出版者名,出版日付,巻,号,ページ,URL,URL(DOI)
Katherine N. Lemon and Peter C. Verhoef,Understanding Customer Experience Throughout the Customer Journey,Journal of Marketing,0022-2429,SAGE Publications,2016-11,80,6,69-96,https://cir.nii.ac.jp/crid/1361699995420876544,https://doi.org/10.1509/jm.15.0420