著者名,論文名,雑誌名,ISSN,出版者名,出版日付,巻,号,ページ,URL,URL(DOI)
Donald C. Barnes and Jessica Mesmer-Magnus and Lisa L. Scribner and Alexandra Krallman and Rebecca M. Guidice,Customer delight during a crisis: understanding delight through the lens of transformative service research,Journal of Service Management,1757-5818,Emerald,2020-08-04,32,1,129-141,https://cir.nii.ac.jp/crid/1361699996378469376,https://doi.org/10.1108/josm-05-2020-0146