{"@context":{"@vocab":"https://cir.nii.ac.jp/schema/1.0/","rdfs":"http://www.w3.org/2000/01/rdf-schema#","dc":"http://purl.org/dc/elements/1.1/","dcterms":"http://purl.org/dc/terms/","foaf":"http://xmlns.com/foaf/0.1/","prism":"http://prismstandard.org/namespaces/basic/2.0/","cinii":"http://ci.nii.ac.jp/ns/1.0/","datacite":"https://schema.datacite.org/meta/kernel-4/","ndl":"http://ndl.go.jp/dcndl/terms/","jpcoar":"https://github.com/JPCOAR/schema/blob/master/2.0/"},"@id":"https://cir.nii.ac.jp/crid/1363388843735748864.json","@type":"Article","productIdentifier":[{"identifier":{"@type":"DOI","@value":"10.1108/jstp-12-2013-0288"}},{"identifier":{"@type":"URI","@value":"http://www.emeraldinsight.com/doi/full-xml/10.1108/JSTP-12-2013-0288"}},{"identifier":{"@type":"URI","@value":"https://www.emerald.com/insight/content/doi/10.1108/JSTP-12-2013-0288/full/xml"}},{"identifier":{"@type":"URI","@value":"https://www.emerald.com/insight/content/doi/10.1108/JSTP-12-2013-0288/full/html"}}],"dc:title":[{"@value":"The performance impact of industrial services and service orientation on manufacturing companies"}],"description":[{"type":"abstract","notation":[{"@value":"<jats:sec><jats:title content-type=\"abstract-heading\">Purpose</jats:title><jats:p>– Product-manufacturing firms are increasingly positioning themselves as providers of industrial services and solutions. Despite the increasing conceptual interest in industrial services, empirical evidence about the factors that mediate the relationships between industrial services and firm performance remains limited. The purpose of this paper is to investigate the relationship between industrial service offerings, service orientation and firm sales and profit performance.</jats:p></jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Design/methodology/approach</jats:title><jats:p>– The study uses data from 115 manufacturing firms and adopts a structural equation modeling technique to test a set of hypotheses on service offerings, service orientation and company sales and profit performance.</jats:p></jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Findings</jats:title><jats:p>– The results underline the importance of implementing service orientation in employees’ behavior, recruitment, training, and assessment. Service orientation is demonstrated as an essential mediator for the relationship between service offerings, revenues, and profits. The results therefore suggest that both service offerings and service orientation are important when manufacturing companies attempt to position themselves as industrial service providers.</jats:p></jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Research limitations/implications</jats:title><jats:p>– Given the limitations of the sample collected from the Finnish manufacturing industry, future studies could refine the measures and investigate the applicability of the results in other contexts.</jats:p></jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Practical implications</jats:title><jats:p>– The results suggest that developing a service orientation is vital for manufacturing companies to profit from increased offerings of industrial services. Because nurturing service orientation is a central enabler of the impact of service offerings on sales and profit performance, it is in the interests of manufacturing firms moving towards a servitized business model to develop training, compensation, and recruitment policies.</jats:p></jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality/value</jats:title><jats:p>– The study establishes a link between service offerings, service orientation, sales, and profit performance in manufacturing firms. This is among the first studies to provide statistical evidence to support claims that even manufacturing firms can benefit from developing integrated product-service solutions.</jats:p></jats:sec>"}]}],"creator":[{"@id":"https://cir.nii.ac.jp/crid/1383388843735748866","@type":"Researcher","foaf:name":[{"@value":"Marko Kohtamaki"}]},{"@id":"https://cir.nii.ac.jp/crid/1383388843735748867","@type":"Researcher","foaf:name":[{"@value":"Henri Hakala"}]},{"@id":"https://cir.nii.ac.jp/crid/1383388843735748868","@type":"Researcher","foaf:name":[{"@value":"Jukka Partanen"}]},{"@id":"https://cir.nii.ac.jp/crid/1383388843735748864","@type":"Researcher","foaf:name":[{"@value":"Vinit Parida"}]},{"@id":"https://cir.nii.ac.jp/crid/1383388843735748865","@type":"Researcher","foaf:name":[{"@value":"Joakim Wincent"}]}],"publication":{"publicationIdentifier":[{"@type":"PISSN","@value":"20556225"},{"@type":"PISSN","@value":"http://id.crossref.org/issn/20556225"}],"prism:publicationName":[{"@value":"Journal of Service Theory and Practice"}],"dc:publisher":[{"@value":"Emerald"}],"prism:publicationDate":"2015-07-13","prism:volume":"25","prism:number":"4","prism:startingPage":"463","prism:endingPage":"485"},"reviewed":"false","dc:rights":["https://www.emerald.com/insight/site-policies"],"url":[{"@id":"http://www.emeraldinsight.com/doi/full-xml/10.1108/JSTP-12-2013-0288"},{"@id":"https://www.emerald.com/insight/content/doi/10.1108/JSTP-12-2013-0288/full/xml"},{"@id":"https://www.emerald.com/insight/content/doi/10.1108/JSTP-12-2013-0288/full/html"}],"createdAt":"2015-06-26","modifiedAt":"2025-07-24","relatedProduct":[{"@id":"https://cir.nii.ac.jp/crid/1390282763118326656","@type":"Article","resourceType":"学術雑誌論文(journal article)","relationType":["isReferencedBy"],"jpcoar:relatedTitle":[{"@language":"en","@value":"A Comprehensive Review and Future Issues for Alternative Orientations in Marketing:"},{"@language":"ja","@value":"マーケティングにおける代替的志向性の包括的理解と今後の展望"}]},{"@id":"https://cir.nii.ac.jp/crid/1390864634467863552","@type":"Article","resourceType":"学術雑誌論文(journal article)","relationType":["isReferencedBy"],"jpcoar:relatedTitle":[{"@language":"en","@value":"Digital Servitization: The Effect of Buyer-Seller Relationships and Market Sensing on the Servitization of Manufacturing"},{"@language":"ja","@value":"デジタル・サービタイゼーション：企業間関係および市場感知能力が製造業のサービス化へ与える影響"},{"@language":"ja-Kana","@value":"デジタル ・ サービタイゼーション : キギョウカン カンケイ オヨビ シジョウ カンチ ノウリョク ガ セイゾウギョウ ノ サービスカ エ アタエル エイキョウ"}]}],"dataSourceIdentifier":[{"@type":"CROSSREF","@value":"10.1108/jstp-12-2013-0288"},{"@type":"CROSSREF","@value":"10.5844/jsmd.27.1-2_19_references_DOI_SiP7tTlBYvP2ZBbhxiVOMAsV1Kc"},{"@type":"CROSSREF","@value":"10.7222/marketing.2019.017_references_DOI_SiP7tTlBYvP2ZBbhxiVOMAsV1Kc"}]}