著者名,論文名,雑誌名,ISSN,出版者名,出版日付,巻,号,ページ,URL,URL(DOI)
Dwayne D. Gremler and Stephen W. Brown,The loyalty ripple effect,International Journal of Service Industry Management,0956-4233,Emerald,1999-08,10,3,271-293,https://cir.nii.ac.jp/crid/1363388844845127680,https://doi.org/10.1108/09564239910276872