著者名,論文名,雑誌名,ISSN,出版者名,出版日付,巻,号,ページ,URL,URL(DOI)
Adam Finn,Reassessing the Foundations of Customer Delight,Journal of Service Research,1094-6705,SAGE Publications,2005-11,8,2,103-116,https://cir.nii.ac.jp/crid/1363388845608249472,https://doi.org/10.1177/1094670505279340