著者名,論文名,雑誌名,ISSN,出版者名,出版日付,巻,号,ページ,URL,URL(DOI)
Yves Van Vaerenbergh and Dorottya Varga and Arne De Keyser and Chiara Orsingher,"The Service Recovery Journey: Conceptualization, Integration, and Directions for Future Research",Journal of Service Research,1094-6705,SAGE Publications,2018-12-25,22,2,103-119,https://cir.nii.ac.jp/crid/1363670318355221760,https://doi.org/10.1177/1094670518819852