著者名,論文名,雑誌名,ISSN,出版者名,出版日付,巻,号,ページ,URL,URL(DOI)
Eugene Sivadas and Jamie L. Baker‐Prewitt,"An examination of the relationship between service quality, customer satisfaction, and store loyalty",International Journal of Retail & Distribution Management,0959-0552,Emerald,2000-03-01,28,2,73-82,https://cir.nii.ac.jp/crid/1363951794157747584,https://doi.org/10.1108/09590550010315223