Author,Title,Journal,ISSN,Publisher,Date,Volume,Number,Page,URL,URL(DOI)
SEN Suzuretsu,"Dealing with problem patrons in libraries : The way of defusing ""Anger"" using communication skills(<Special feature>Mental health for librarians)",The Journal of Information Science and Technology Association,09133801,"Information Science and Technology Association, Japan",2010,60,10,420-427,https://cir.nii.ac.jp/crid/1390001204204140672,https://doi.org/10.18919/jkg.60.10_420