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How does the product involvement affect consumers' information seeking by word-of-mouth ?

DOI

Bibliographic Information

Other Title
  • 商品に対する関与と商品購買時の情報探索におけるくちコミの利用との関係
  • ショウヒン ニ タイスル カンヨ ト ショウヒン コウバイジ ノ ジョウホウ

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Abstract

When consumers buy certain products, they sometimes seek information about the product class and sometimes not. Many literatures have shown that consumers make less effort to acquire information when they are less involved with the product class. Then, if information seeking by word-of-mouth is easier and costs less than information seeking by mass media, those consumers who are less involved with the product class will depend upon word-of-mouth more than the more involved consumers. This study examined this hypothesis by giving questionaires to 214 female college or university students. The product class chosen here was cosmetics. The results showed that information seeking by word-of-mouth is an easier way to aquire information, and that if consumers are less involved with the product class, they depend more upon word-of-mouth for getting information about the product clans.

Journal

Details

  • CRID
    1390001204491130880
  • NII Article ID
    110002785545
  • NII Book ID
    AN10049127
  • DOI
    10.14966/jssp.kj00003725187
  • ISSN
    21891338
    09161503
  • NDL BIB ID
    3447557
  • Text Lang
    ja
  • Data Source
    • JaLC
    • NDL
    • CiNii Articles
  • Abstract License Flag
    Disallowed

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