Author,Title,Journal,ISSN,Publisher,Date,Volume,Number,Page,URL,URL(DOI)
YAMAGUCHI Kazumi and OGUCHI Takashi,"Psychological Factors that Affect Other-evaluation of the Room Service Staff in Japanese Inns : Investigation of Smiling Behavior, Eve Contact, and Personality Traits",The Tourism Studies,13420208,Japan Institute of Tourism Research,2001,12,2,9-18,https://cir.nii.ac.jp/crid/1390001205771341056,https://doi.org/10.18979/jitr.12.2_9