Author,Title,Journal,ISSN,Publisher,Date,Volume,Number,Page,URL,URL(DOI)
Suzuki Satoko and Takemura Kosuke and Hamamura Takeshi,Relationship between the evaluation of outcome- versus process-oriented service recovery and action identification,International Journal of Marketing & Distribution,13459015,Japan Society of Marketing and Distribution,2018,21,1,67-75,https://cir.nii.ac.jp/crid/1390282680374456320,https://doi.org/10.5844/jsmd.21.1_67