Author,Title,Journal,ISSN,Publisher,Date,Volume,Number,Page,URL,URL(DOI)
YAMAMOTO Yuko and ENKAWA Takao,Structural Analysis on Relationship between Customer Satisfaction and Loyalty,Journal of Japan Industrial Management Association,13422618,Japan Industrial Management Association,2000,51,2,143-152,https://cir.nii.ac.jp/crid/1390282680483241728,https://doi.org/10.11221/jima.51.143