Author,Title,Journal,ISSN,Publisher,Date,Volume,Number,Page,URL,URL(DOI)
Yamauchi Yutaka and Hiramoto Takeshi and Izumi Hiroko and Zhang Seunghee,Achieving Routines in Service Encounter: A Conversation Analytical Study on Selling Optional Services in Dry Cleaners,Organizational Science,0286-9713,The Academic Association for Organizational Science,2015-12-20,49,2,53-65,https://cir.nii.ac.jp/crid/1390282680487388800,https://doi.org/10.11207/soshikikagaku.49.2_53