著者名,論文名,雑誌名,ISSN,出版者名,出版日付,巻,号,ページ,URL,URL(DOI)
PARASURAMAN A.,SERVQUAL ; A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality,Journal of Retailing,,,1988,64,1,12-40,https://cir.nii.ac.jp/crid/1571135649945711488,