組織内の情報伝達時における心理的な負担に関する研究 : 大学生が所属する組織に焦点を当て

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書誌事項

タイトル別名
  • Survey research on psychological burden during Information transfer within organizations : focusing on organizations to which university students belong
  • ソシキ ナイ ノ ジョウホウ デンタツジ ニ オケル シンリテキ ナ フタン ニ カンスル ケンキュウ : ダイガクセイ ガ ショゾク スル ソシキ ニ ショウテン オ アテ

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説明

One of the main problems of information transfer in organizations is considered to be communication errors. For organizations in which multiple people perform tasks, communication errors are a serious problem and a challenge for the organization to overcome. However, unlike robots and computers, it is very difficult to completely prevent communication errors caused by various human factors in human communications, where it is difficult for humans to always function exactly according to the instructions and commands they are given. In today's Business organizations, human relationships in the workplace may be a stress factor that increases the probability of communication errors. Therefore, this study focuses on information transmission in particular in communication and aims to attempt to elucidate the factors that negatively influence the psychological aspect of human beings, considering that psychological feelings of reluctance to convey information (stress reaction) may be a factor that inhibits information transmission. In this study, we conducted a questionnaire survey of university students to try to elucidate the factors that negatively influence the psychological aspect of information transmission. As a result of analysis and discussion of the data obtained from the survey, it was clarified that information transfer may be inhibited by factors such as who the other person is, whether the other person is in a bad mood, whether the other person is disgusted with the other person, and whether the atmosphere of the place where the information is conveyed is bad, in the case of humans with emotions. In addition, we were able to identify six factors that particularly cause psychological burden in information transmission: "bad information for the other party," "the other party is in a bad mood," "the other party treats me with dislike," "the other party is busy," "the atmosphere of the place is difficult to talk," and " the other party is in a bad relationship. In addition, we were able to identify differences by gender and by communication characteristics regarding the factors that cause significant psychological burden in information transmission.

収録刊行物

  • 総合政策論叢

    総合政策論叢 46 31-61, 2023-11-15

    島根県立大学総合政策学会

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