The Kinks of Japanese Public Libraries and Their Reference Services : Answering a Librarian’s Question and Describing My Thoughts

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  • この国の公共図書館とそのレファレンスサービスのゆがみ : 現場からの照会に応えるとともに，これまで感じていたこと
  • コノ クニ ノ コウキョウ トショカン ト ソノ レファレンスサービス ノ ユガミ : ゲンバ カラ ノ ショウカイ ニ コタエル ト トモニ,コレマデ カンジテ イタ コト

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As a whole, Japanese society has queer feelings about ‘privacy’ and personal information. The author shows an example, where public librarians in this country should provide reference services utilizing phone books to customers. Some librarians say ‘We don’t have phone books in our Library’. But, in fact they have. Behind the situation, there have been lots of ‘It’s me, send money’ scams these days in Japan. The scammers used to make a good use of telephone books. Government entities and NTT corporations have even gone to recommend telephone users to get off their names and phone numbers from phone books. Japanese library world in part seems to have difficulty in treating phone books. As to reference services in public libraries, the author has a long-held mystery about the practices of Japanese librarians. That is unanswerable reference questions handed out from customers, which most of library textbooks and library homepages declare. This paper is trying to respond to some of miracle wonders above around public librarianship nowadays in Japan.

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