Service management : operations, strategy, information technology

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Bibliographic Information

Title
"Service management : operations, strategy, information technology"
Statement of Responsibility
James A. Fitzsimmons, Mona J. Fitzsimmons
Publisher
  • McGraw-Hill
  • 6th ed., international ed.
Publication Year
  • 2008
Book size
28 cm

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Notes

Includes bibliographical references and indexes

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