Ten lessons for improving service quality

CiNii Available at 5 libraries

Bibliographic Information

Title
"Ten lessons for improving service quality"
Statement of Responsibility
Leonard L. Berry, A. Parasuraman, Valarie A. Zeithaml
Publisher
  • Marketing Science Institute
Publication Year
  • c1993
Book size
28 cm

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Notes

"Commentary"--T.p.

Bibliography: p. 25

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Details 詳細情報について

  • CRID
    1130000794496778240
  • NII Book ID
    BA22713045
  • Text Lang
    en
  • Country Code
    us
  • Title Language Code
    en
  • Place of Publication
    • Cambridge, Mass.
  • Data Source
    • CiNii Books
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