Managing difficult interactions : expert solutions to everyday challenges

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Bibliographic Information

Title
"Managing difficult interactions : expert solutions to everyday challenges"
Publisher
  • Harvard Business Press
Publication Year
  • c2008
Book size
18 cm
Series Name / No
  • : pbk

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Notes

Description based on 4th printing

"get the facts, identify emotions, respect differences, facilitate resolution" -- on cover

"General management" -- back cover

Includes bibliographical references (p. 77-84)

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