Providing quality in the public sector : a practical approach to improving public services

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Bibliographic Information

Title
"Providing quality in the public sector : a practical approach to improving public services"
Statement of Responsibility
Lucy Gaster and Amanda Squires ; with John Crawley ... [et al.]
Publisher
  • Open University Press
Publication Year
  • 2003
Book size
24 cm
Series Name / No
  • : hb
  • : pbk.

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Notes

Includes bibliographical references (p. [272]-284) and index (p. [285]-292)

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