Defusing the angry patron : a how-to-do-it manual for librarians and paraprofessionals

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Bibliographic Information

Title
"Defusing the angry patron : a how-to-do-it manual for librarians and paraprofessionals"
Statement of Responsibility
Rhea Joyce Rubin
Publisher
  • Neal-Schuman Publishers
Publication Year
  • c2000
Book size
28 cm

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Notes

Includes bibliographical references and index

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