Service management : operations, strategy, information technology

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Bibliographic Information

Title
"Service management : operations, strategy, information technology"
Statement of Responsibility
James A. Fitzsimmons, Mona J. Fitzsimmons
Publisher
  • McGraw-Hill
  • 7th ed, international ed
Publication Year
  • 2011
Book size
29 cm
Series Name / No
  • : pbk

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Includes indexes

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