Servqual : a multiple-item scale for measuring customer perceptions of service quality

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Bibliographic Information

Title
"Servqual : a multiple-item scale for measuring customer perceptions of service quality"
Statement of Responsibility
by A. Parasuraman, Valarie Zeithaml, and Leonard L. Berry
Publisher
  • Marketing Science Institute
Publication Year
  • 1986
Book size
28 cm

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Notes

Bibliography: p. 35-37

On cover: Research program. Working paper.

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Details 詳細情報について

  • CRID
    1130282268643040384
  • NII Book ID
    BA22737010
  • Text Lang
    en
  • Country Code
    us
  • Title Language Code
    en
  • Place of Publication
    • Cambridge, Mass.
  • Data Source
    • CiNii Books
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