Communication and control processes in the delivery of service quality

CiNii Available at 7 libraries

Bibliographic Information

Title
"Communication and control processes in the delivery of service quality"
Statement of Responsibility
by Valarie A. Zeithaml, Leonard L. Berry and A. Parasuraman
Publisher
  • Marketing Science Institute
Publication Year
  • c1987
Book size
28 cm

Search this Book/Journal

Notes

Includes bibliographical references

On cover: Research program. Working paper

"June 1987"

Related Books

See more

Details 詳細情報について

  • CRID
    1130282269249136512
  • NII Book ID
    BA07571932
  • Text Lang
    en
  • Country Code
    us
  • Title Language Code
    en
  • Place of Publication
    • Cambridge, Mass.
  • Data Source
    • CiNii Books
Back to top