A model of customer satisfaction with service encounters involving failure and recovery

CiNii Available at 4 libraries

Bibliographic Information

Title
"A model of customer satisfaction with service encounters involving failure and recovery"
Statement of Responsibility
Amy K. Smith, Ruth N. Bolton, Janet Wagner
Publisher
  • Marketing Science Institute
Publication Year
  • c1998
Book size
28 cm

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Notes

"Working paper"--T.p.

Bibliography: p. 41-44

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Details 詳細情報について

  • CRID
    1130282269339500544
  • NII Book ID
    BA37676099
  • Text Lang
    en
  • Country Code
    us
  • Title Language Code
    en
  • Place of Publication
    • Cambridge, Mass.
  • Data Source
    • CiNii Books
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