Process assessment and improvement : a practical guide for managers, quality professionals and assessors

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Bibliographic Information

Title
"Process assessment and improvement : a practical guide for managers, quality professionals and assessors"
Statement of Responsibility
by Han van Loon ; contributing authors, Ann Cass
Publisher
  • Springer
Publication Year
  • c2004
Book size
25 cm

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Notes

Includes bibliographical references (p. 313-316) and index

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