The nature and determinants of customer expectations of service

CiNii Available at 6 libraries

Bibliographic Information

Title
"The nature and determinants of customer expectations of service"
Statement of Responsibility
Valarie A. Zeithaml, Leonard L. Berry, A. Parasuraman
Publisher
  • Marketing Science Institute
Publication Year
  • c1991
Book size
28 cm

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Notes

"Working paper"--T.p.

Bibliography: p. 24-27

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Details 詳細情報について

  • CRID
    1130282270015343488
  • NII Book ID
    BA20453373
  • Text Lang
    en
  • Country Code
    us
  • Title Language Code
    en
  • Place of Publication
    • Cambridge, Mass.
  • Data Source
    • CiNii Books
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